üì¢ We‚Äôre Hiring: Customer Support Representatives ‚Äì Rabat, Morocco
üìç Location: Rabat, Morocco
üè¢ Work Mode: On-site
üíº Employment Type: Full-time
About the Role
We are looking for motivated Customer Support Representatives to join our team in Rabat, Morocco. The ideal candidates should have strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries through voice and non-voice channels.
- Provide accurate information and resolve customer concerns professionally.
- Manage customer complaints and ensure customer satisfaction.
- Maintain accurate customer records using CRM tools.
- Meet performance targets, including quality, productivity, and customer satisfaction KPIs.
Requirements
- Excellent communication and interpersonal skills.
- Customer service or contact center experience is an advantage.
- Ability to handle customer concerns professionally and efficiently.
- Proficiency in the required languages, depending on the project (French, Arabic, and/or English).
- Willingness to work on-site in Rabat, Morocco.
üì© How to Apply
Interested candidates can share their updated CV along with the following details:
- Current salary
- Expected salary
- Notice period
- Current location
- Language proficiency
üìß Email: [email protected]
