Role Description The Customer Service Representative is a full-time, on-site role based in Giza. This role is responsible for responding to inquiries, providing accurate information about training programs, and guiding learners and clients through registration and follow-up processes. Daily tasks include handling phone calls, messages, and emails, resolving issues and complaints in a professional manner, and ensuring a positive experience before, during, and after training. The representative will maintain up-to-date records of client interactions, coordinate with trainers and the operations team, and support the improvement of service procedures based on feedback. The role also involves promoting trust and loyalty by delivering courteous, timely, and solution-oriented support.
Qualifications
- Candidates should possess strong customer service and customer support skills, with the ability to manage inquiries and resolve issues effectively.
- Candidates should possess skills related to customer satisfaction and customer experience, focusing on building trust and ensuring a positive service journey.
- Candidates should have excellent communication skills in English and Arabic, both written and verbal, with a professional and empathetic demeanor.
- Candidates should demonstrate good organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
- Candidates should be proficient in using office software, CRM or ticketing systems, and comfortable with phone and online communication tools.
- Candidates should ideally have prior experience in customer service, education, or training services; a relevant diploma or bachelor’s degree is an advantage.
- Candidates should show a strong commitment to continuous learning, collaboration, and maintaining a respectful and inclusive workplace.
