We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate will assist customers with inquiries, provide accurate information about products and services, resolve complaints, and ensure a positive customer experience across different communication channels.
The ideal candidate should have strong communication skills, a helpful attitude, basic computer knowledge, and the ability to handle customer requests efficiently while maintaining high service standards.
Key Responsibilities
- Respond to customer inquiries by telephone, email, live chat, and other company-approved communication channels.
- Provide accurate information about company products, services, policies, and procedures.
- Listen carefully to customer concerns and identify suitable solutions.
- Handle complaints professionally and escalate complex issues to the appropriate department.
- Follow up with customers to ensure their questions and concerns have been addressed.
- Maintain a polite, professional, and helpful approach in every interaction.
Requirements
Educational Qualifications
- High school diploma or equivalent is preferred.
- Diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage.
- Customer service or call centre training is beneficial.
Experience Requirements
- Previous experience as a Customer Service Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred.
- Experience handling customer inquiries, complaints, and service requests is an advantage.
- Familiarity with CRM software, ticketing systems, or customer databases is beneficial.
- Freshers with strong communication skills and a willingness to learn may also apply.
- UAE work experience is preferred but not mandatory.
Benefits
- Competitive Salary
- Employment Visa
- Medical Insurance
- Annual Leave
- Paid Public Holidays
- Overtime Pay, where applicable
- Performance-Based Incentives, if offered
- Accommodation or Accommodation Allowance, if provided
- Transportation or Transportation Allowance, if provided
- End-of-Service Benefits
- Training and Development
- Career Growth Opportunities
- Professional Working Environment
- Other benefits according to company policy and applicable UAE Labour Law
