The successful candidate will be responsible for providing exceptional customer service, managing inquiries, and ensuring effective communication with clients. Key responsibilities include:
- Welcoming clients at the office and responding to their inquiries via phone, WhatsApp, and email.
- Receiving documents and identifying request requirements, including translation language, service type, and delivery method.
- Clarifying pricing and delivery timelines according to office policy, preparing quotes and invoices.
- Recording translation requests and client data, updating the status of each request.
- Coordinating with translators and tracking workflow, informing clients of any updates.
- Printing and coordinating documents in both Arabic and English using Microsoft Office applications.
- Inputting data and verifying names, numbers, and dates against original documents.
- Ensuring completeness of files and attachments before delivery, referring linguistic reviews to the specialized translator.
- Creating documents and scanning them, converting to PDF, and organizing both paper and electronic files.
- Collecting payments, recording transactions, and issuing receipts according to office procedures.
- Delivering requests to clients and addressing comments and complaints, escalating issues as necessary.
- Maintaining confidentiality of client documents and information.
Skills
Key Responsibilities:
- Welcoming clients at the office and responding to their inquiries via phone, WhatsApp, and email.
- Receiving documents and identifying request requirements, including translation language, service type, and delivery method.
- Clarifying pricing and delivery timelines according to office policy, preparing quotes and invoices.
- Recording translation requests and client data, updating the status of each request.
- Coordinating with translators and tracking workflow, informing clients of any updates.
- Printing and coordinating documents in both Arabic and English using Microsoft Office applications.
- Inputting data and verifying names, numbers, and dates against original documents.
- Ensuring completeness of files and attachments before delivery, referring linguistic reviews to the specialized translator.
- Creating documents and scanning them, converting to PDF, and organizing both paper and electronic files.
- Collecting payments, recording transactions, and issuing receipts according to office procedures.
- Delivering requests to clients and addressing comments and complaints, escalating issues as necessary.
- Maintaining confidentiality of client documents and information.
