11 days ago
Full TimeMid Level
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Skills Gap Analyzer
Compare your skills with the requirements for Customer Service Representative and see what you need to learn
Company Description TTEC is a global customer experience (CX) company that has focused for over 40 years on helping leading brands deliver exceptional customer interactions. The organization combines human expertise with advanced AI solutions to support customer care, technical support, sales, collections, and trust & safety services. TTEC is known for its innovation in CX, using data-driven insights and technology to understand and improve what makes customers satisfied. Team members join a company that values service quality, continuous improvement, and collaboration across diverse industries and customer touchpoints.
Role Description The Customer Service Representative role is a full-time, on-site position based in Cairo, Egypt. The person in this role will handle inbound and outbound customer interactions through phone, email, chat, or other channels, addressing inquiries, resolving issues, and providing accurate information about products and services. Daily responsibilities include listening to customer concerns, troubleshooting basic problems, documenting interactions in the system, and following established procedures to ensure timely and effective resolution. The representative will work to maintain high levels of customer satisfaction, meet performance targets such as quality scores and response times, and escalate complex issues when necessary. Collaboration with supervisors and team members to share feedback, participate in training, and continuously improve service quality is also part of the day-to-day work.
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