Customer Service Representative | Cybersecurity Vendor
Salary up to SAR 12,000
Riyadh
I am currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh.
This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes.
Responsibilities:
You’ll be responsible for delivering a high level of customer service while supporting day-to-day operational activities, including:
- Managing and monitoring customer tickets through a service management platform
- Following up on escalated tickets and ensuring timely resolution
- Preparing and sharing regular service reports
- Conducting customer and attendee courtesy calls
- Reviewing registrations and preparing registration reports
- Supporting customer/student access and resolving issues
- Following up with unpaid registrations where required
- Coordinating with internal Business Development teams on customer requests
- Preparing and distributing joining instructions
- Preparing attendance records for events and programmes
- Monitoring customer satisfaction and escalating issues where appropriate
- Supporting the development and improvement of customer service processes
- Helping categorise recurring issues and improve internal feedback processes
IMPORTANT: The role involves regular interaction with customers, internal teams, service providers and other stakeholders, so strong communication and organisation skills are essential.
Requirements:
- 2-4 years' experience in a customer service role (Phone/office based customer service)
- Experience within the technology industry
- Strong understanding of customer service processes and operations
- Excellent communication and stakeholder management skills
- Comfortable managing escalations and working in a fast-paced environment
- Strong organisational skills and attention to detail
- A Bachelor's degree in Business Administration or Computer Science is required
- Systems: Odoo – advanced user, Salesforce – intermediate user, Microsoft Office – advanced user
- Saudi National
