3 days ago
Full TimeMid Level
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Skills Gap Analyzer
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Company Description Hana Autism Center is a specialized care and education provider focused on supporting individuals on the autism spectrum and their families. Located in Erbil, the center offers structured programs, therapeutic services, and tailored interventions to enhance social, communication, and life skills. The team collaborates closely with families and professionals to create safe, inclusive, and supportive environments for learning and growth. Hana Autism Center is committed to evidence-informed practices, compassion, and continuous improvement to better serve the community.
Role Description This is a full-time, on-site Customer Service Representative role based in Erbil. The Customer Service Representative will be the first point of contact for families, visitors, and partners, responding to inquiries in person, by phone, and via email. Daily tasks include welcoming clients, providing accurate information about center services, scheduling appointments, updating client records, and directing individuals to appropriate staff members. The role also involves handling concerns in a calm and respectful manner, ensuring timely follow-up, and maintaining a professional reception area. The Customer Service Representative will collaborate with administrative and clinical teams to support smooth operations and a positive experience for all clients.
Qualifications