Job Title: Customer Service Manager
Location: Baghdad – Al-Maamoun
Industry: Home Furniture & Furnishings
Key Responsibilities:
- Lead and develop the Customer Service function to ensure a professional service experience that reflects the brand identity and standards.
- Oversee customer service operations across all branches and communication channels, ensuring consistency in service quality and operational performance.
- Drive continuous service improvement initiatives through performance analysis, customer feedback, and operational development strategies.
- Lead and develop the Customer Service team while building a high-performance environment centered on professionalism, accountability, and quality execution.
- Collaborate closely with executive management and relevant departments to ensure alignment of customer service operations with overall business objectives.
- Monitor key performance indicators, analyze customer service performance, and identify opportunities for improvement.
- Develop and maintain customer service standards and procedures to ensure a consistent and high-quality customer experience.
Qualifications & Requirements:
- Proven experience in customer service management or customer experience leadership within professional and fast-growing environments.
- Strong leadership capabilities with experience in building and managing high-performance teams.
- Deep understanding of customer experience principles, service operations, and quality standards.
- Excellent communication, problem-solving, and decision-making skills.
- Analytical mindset with the ability to identify improvement opportunities and drive operational development.
- Ability to work effectively in dynamic environments that require adaptability, discipline, and operational excellence.
- Experience in retail, furniture, or customer experience-driven industries is highly preferred.
What We Offer:
- A professional and collaborative work environment.
- Career growth and development opportunities.
- A leadership opportunity to directly contribute to the development of customer service standards.
- The opportunity to work with one of Iraq’s leading home furniture and furnishings brands.
How to Apply:
Please send your CV to hr@alhasani.iq and mention Customer Service Manager in the subject line.
