Responsibilities – Customer Service
- Respond promptly to customer inquiries across phone, email, WhatsApp, and social channels.
- Identify customer needs and provide accurate, clear information about Trap’s services.
- Handle complaints in real time and follow through to full resolution.
- Process service requests, orders, and forms, and coordinate with operations and sales teams.
- Log all customer interactions, transactions, and feedback in the CRM.
- Escalate recurring service issues to management with clear documentation.
- Stay updated on services, pricing, and company policies.
Responsibilities – LinkedIn Page
- Publish and schedule regular posts in line with Trap’s content calendar and brand guidelines.
- Reply to comments and messages on the company page professionally and on time.
- Route business inquiries received via LinkedIn to the sales team and track follow-up.
- Monitor page performance (followers, reach, engagement) and share a monthly report.
- Engage with industry content to grow page visibility and followers.
Skills
- 2+ years of experience in customer service, preferably in a B2B or service company.
- Hands-on experience managing a company LinkedIn page.
- Fluent in Arabic and English, written and spoken.
- Strong phone handling, active listening, and problem-solving skills.
- Experience with CRM tools; Odoo is a plus.
- Proficient in MS Office / Google Workspace; basic Canva skills are a plus.
- Ability to prioritize and manage multiple channels at once.
- Calm, empathetic, and adaptable with different customer personalities.
