11 days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for Customer Service & English Accounts // Morning Shifts and see what you need to learn
About the company
TP EG
Consumer Services
Company Description TP EG is a customer experience organization focused on delivering high-quality support services for international clients. The company operates in a fast-paced, service-oriented environment where team members handle inquiries across multiple channels. TP EG emphasizes professional communication, problem-solving, and consistent service standards. Team members are supported with training and development to help them grow their careers in customer service and account management.
Role Description The Customer Service & English Accounts // Morning Shifts role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in English, primarily via phone, email, and chat, while maintaining professional phone etiquette and clear communication. Daily tasks include resolving inquiries, providing accurate information about products or services, documenting interactions in the system, and escalating complex issues when necessary. The team member will work to ensure a positive customer experience, support customer satisfaction goals, and follow company procedures and performance standards during morning shifts.
Qualifications
* Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries efficiently and professionally.
* Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building rapport and ensuring positive outcomes.
* Candidates should possess excellent Phone Etiquette, including clear spoken English, active listening, and courteous communication.
* Strong verbal and written English communication skills.
* Ability to work on-site in Cairo, Egypt during morning shifts and in a structured, target-driven environment.
* Basic computer literacy and the ability to learn new systems quickly.
* Previous experience in a call center or customer-facing role is an advantage.
* High school diploma or equivalent; further education in business, communications, or related fields is beneficial.