Company Overview Legacy & Scale: Global leader in digital business services with nearly 47 years of industry experience. * Modern Focus: Combines cutting-edge AI and digital transformation tools with human empathy. * Culture:* Offers a dynamic, people-centered, and innovative environment focused on intelligent, future-ready customer experience solutions.
Role Overview Position: Customer Service Representative – English Accounts * Employment Type: Full-Time, On-Site * Location:* Cairo, Egypt
Core Responsibilities Customer Interaction: Handle inbound and outbound calls and multi-channel customer communications in English. * Issue Resolution: Address inquiries, resolve client issues, and provide accurate product and service information. * Account Management: Manage account-related requests while maintaining high customer satisfaction levels. * Process Adherence: Follow established scripts, guidelines, quality standards, and properly document interactions in internal systems. * Escalations & Collaboration:* Escalate complex cases when needed and work alongside team members and supervisors to refine service processes.
Requirements & Qualifications Education Status: Open to Graduates or College Dropouts (Gap Year / Undergrads not accepted). * Language Proficiency: Excellent spoken and written English at a B2 – C1 level (Upper-Intermediate to Advanced); additional languages are an advantage * Communication Skills: Exceptional phone etiquette, active listening, and professional, courteous communication. * Customer-Centric Mindset: Proven customer service skills with an empathetic, solution-oriented approach. * Experience: Previous contact center, customer support, or account handling experience is preferred. * Operational Fit:* Comfortable working on-site in a fast-paced environment with defined shift schedules and performance targets.
