Company Description 360 Play is a Qatar-based company that designs and delivers custom family entertainment concepts for malls, indoor and outdoor playgrounds, e-gaming and VR, and experiential activations. The company focuses on creating engaging, safe, and innovative experiences for families and children. 360 Play also organizes family events and festivals that enhance visitor engagement and footfall for its partner venues. The company currently operates in seven malls across the GCC, offering team members opportunities to work in a dynamic, customer-focused environment with regional exposure.
Role Description This is a full-time, on-site Customer Service Assistant FEC role based in Manama. The Customer Service Assistant will welcome guests, provide information about attractions and activities, and ensure a positive experience throughout their visit. Responsibilities include handling customer inquiries and concerns, assisting with ticketing and entry procedures, monitoring play areas for safety and cleanliness, and supporting the team during events and busy periods. The role also involves promoting venue rules in a friendly manner, coordinating with other staff to resolve issues quickly, and maintaining a high standard of customer satisfaction within the family entertainment center.
Qualifications
* Candidates should possess strong Customer Service and Customer Support skills to assist guests effectively and resolve issues promptly.
* Candidates should possess excellent Interpersonal Skills and Communication skills to interact confidently with children, families, and colleagues.
* Candidates should possess a focus on Customer Satisfaction, demonstrating a proactive approach to meeting guest needs and enhancing their experience.
* Previous experience in hospitality, retail, family entertainment centers, or a similar customer-facing environment is beneficial.
* Ability to work on-site, including weekends, holidays, and peak periods, as required by the operation.
* Strong attention to safety and cleanliness standards within a family-oriented environment.
* Basic computer skills and familiarity with POS or ticketing systems are an advantage.
* Fluency in English is required; additional language skills relevant to the region are an asset.
