Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, offering sharper, more modern, and empathetic customer experience solutions. TP focuses on combining human talent with intelligent technologies to support clients across diverse sectors worldwide. Team members join a future-ready organization that values adaptability, innovation, and strong people-centric culture.
Role Description This is a full-time, on-site role based in Qesm 1st New Cairo for a Customer Service Airline account targeting C1 English graduates in morning shifts. The role involves handling inbound and outbound customer interactions related to airline services, such as bookings, ticket changes, flight information, and travel policies. Daily responsibilities include resolving customer inquiries, troubleshooting issues, and providing accurate, timely information in English while following company procedures and airline regulations. Team members may also identify opportunities to offer relevant services or upgrades, document interactions in internal systems, and collaborate with supervisors to escalate complex cases. The position requires maintaining high customer satisfaction, adhering to quality and performance standards, and contributing to a professional, supportive working environment.
Qualifications
* Strong Communication skills, including C1-level English proficiency and clear, professional verbal and written interaction.
* Customer Service skills with experience or strong interest in handling inquiries, resolving issues, and supporting clients in a fast-paced environment.
* Knowledge or keen interest in Airlines and Aviation operations, such as flight schedules, booking processes, and travel regulations.
* Basic Sales and upselling abilities to identify customer needs and offer suitable airline services or products when appropriate.
* Ability to work on-site in Qesm 1st New Cairo during morning shifts, with reliability and punctuality.
* Strong problem-solving, active listening, and conflict resolution skills, with attention to detail and accuracy in data entry.
* Comfort with using computer systems, CRM platforms, and digital tools; ability to learn new applications quickly.
* Bachelor’s degree or equivalent education, preferably in languages, business, tourism, or a related field; previous BPO or airline customer support experience is an advantage.
