18 days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for Customer Service Agents (German Speakers) and see what you need to learn
About the company
MICO WORLD MENA
Online Media
Your German is C1. Put it to work in a role that rewards it. 🙌
We’re looking for confident, service-minded German speakers to join our team onsite in Egypt. You’ll be the friendly, professional voice of our company for our German-speaking users, solving problems, building trust, and making every interaction count.
Why you’ll love this role
✅ Top-tier pay for German speakers, starts with EGP 33,000/month
✅ Use your language skills every day
✅ Work across email, chat, and phone, so no two days feel the same
✅ Be the link between users and product teams, with your feedback shaping what we build
✅ Grow in a supportive, collaborative team with room to move up
Your day-to-day
🔹 Provide prompt, professional support to users via email, chat, and phone
🔹 Troubleshoot technical issues and guide users step by step to solutions
🔹 Collaborate with teams to improve service quality and meet user needs
🔹 Collect user feedback and share updates and new features
🔹 Stay on top of products, policies, and industry trends so you can help users with confidence
🔹 Handle issues efficiently and keep user satisfaction high
You’re a great fit if you have
🎯 C1-level German (written and spoken)
🎯 A university degree, and completed or exempted military service
🎯 1+ year of sales experience