18 days ago
Full TimeMid Level
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Skills Gap Analyzer
Compare your skills with the requirements for Customer service agent english C1 and see what you need to learn
About the company
Raya CX
Outsourcing and Offshoring Consulting
Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX delivers its services from competitive, highly skilled labor markets, enabling reliable and scalable support operations. Its integrated solutions are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a dynamic environment focused on high-quality service and professional growth.
Role Description The Customer Service Agent (English C1) is a full-time, on-site role based in Qesm 2nd 6 October. In this position, the agent responds to customer inquiries via phone, email, chat, or other channels, ensuring timely, accurate, and courteous support. Daily tasks include handling complaints, troubleshooting basic issues, providing product and service information, and updating customer records in internal systems. The agent is expected to follow established procedures, meet performance and quality targets, and contribute to a positive customer experience. Collaboration with supervisors and team members to share feedback, report recurring issues, and support process improvements is also part of the role.
Qualifications
* Strong customer-focused skills, including Customer Service and Customer Experience competencies.
* Ability to handle front-line interactions, with experience or aptitude in Customer Service Representatives and Customer Support roles.
* Commitment to maintaining high Customer Satisfaction levels through effective communication and problem solving.
* Very good to excellent English language skills (C1 level) for spoken and written communication.
* Comfort using computer systems, CRM tools, and standard office software.
* Effective listening, clear communication, and conflict-resolution skills.
* Ability to work on-site in Qesm 2nd 6 October on rotating shifts, including evenings, weekends, or holidays if required.
* Previous experience in contact centers or customer-facing roles is an advantage.
* High school diploma or equivalent; further education is a plus.