Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and changing customer expectations, the company has evolved to become more modern, agile, and empathetic while maintaining its strong focus on innovation. TP combines intelligent technology with human-centered service to support leading brands worldwide. Team members join a future-focused organization that values adaptability, continuous improvement, and excellent customer experiences.
Role Description This full-time on-site role for a Customer Service Representative (Airline Account) is based in Qesm 1st New Cairo. The role involves handling inbound and outbound customer interactions related to airline services, including reservations, flight changes, inquiries, and basic support for travel policies and procedures. The representative will provide clear and courteous communication, resolve issues efficiently, and ensure high levels of customer satisfaction. Daily tasks include navigating internal systems, documenting interactions accurately, following airline and TP guidelines, and escalating complex cases when needed. The position requires maintaining professionalism in a fast-paced environment and contributing to team performance targets.
Qualifications
* Candidates should possess strong Customer Service and Customer Satisfaction skills to handle inquiries and resolve issues effectively.
* Candidates should possess experience or understanding of Customer Service Representative responsibilities, including managing airline-related requests.
* Candidates should possess excellent Communication skills, both spoken and written, to interact clearly with customers and colleagues.
* Candidates should possess Account Management-related skills to manage customer profiles, bookings, and follow-ups accurately.
* Proficiency in English at a C1 level or equivalent, with strong listening and problem-solving abilities.
* Comfort working on-site in Qesm 1st New Cairo in a structured, target-driven environment.
* Ability to use computer systems and CRM tools, with attention to detail and data accuracy.
* Previous experience in customer service or airline/travel industries is an advantage, but recent graduates are encouraged to apply.
