Company Description TP Career connects talented graduates with professional opportunities in customer-focused roles across multiple industries. The organization emphasizes training, development, and clear career paths for individuals starting or growing their careers in customer service. TP Career promotes a supportive, inclusive workplace that values communication skills, problem-solving, and a commitment to service excellence. Team members benefit from structured guidance, performance feedback, and the chance to build long-term, sustainable careers in customer operations. The company encourages continuous learning and skill enhancement to help employees meet evolving client and customer needs.
Role Description The Customer Service Specialist | C1 English Graduates (Night) role is a full-time, on-site position based in Qesm 1st New Cairo. The specialist will handle inbound and outbound customer interactions, primarily by phone, to respond to inquiries, resolve issues, and provide accurate information. Daily responsibilities include documenting customer requests, updating account information in internal systems, and following established processes and scripts while maintaining a professional tone. The role involves ensuring a positive customer experience, meeting quality and productivity targets, and escalating complex cases to appropriate teams when needed. Night shift availability is required, and team members are expected to collaborate with colleagues and supervisors to maintain service levels and continuous improvement.
Qualifications
* Strong customer-facing skills, including Customer Support and Customer Service capabilities.
* Ability to contribute to positive Customer Experience and maintain high Customer Satisfaction levels.
* Professional Phone Etiquette and clear, C1-level English communication skills (spoken and written).
* Comfort working night shifts in an on-site environment in Qesm 1st New Cairo.
* Excellent active listening, problem-solving, and conflict-resolution skills.
* Attention to detail when documenting interactions and following procedures.
* Ability to work effectively in a structured, target-driven environment and as part of a team.
* Bachelor’s degree or equivalent education preferred; previous customer service experience is an advantage.
