We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing effective solutions, and ensuring a high standard of customer satisfaction across all communication channels.
Key Responsibilities:
- Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels
- Assist customers with product information, specifications, availability, and purchasing inquiries
- Follow up on orders, deliveries, exchanges, returns, and customer complaints
- Provide accurate information regarding warranties, maintenance, and after-sales services
- Resolve customer issues efficiently while maintaining a positive customer experience
- Coordinate with internal departments to ensure timely resolution of customer requests
- Maintain accurate records of customer interactions and follow up on pending cases
Requirements
- * Bachelor's degree in any discipline
- 1-2 years of experience in Customer Service, preferably within e-commerce or retail
- Excellent communication and interpersonal skills
- Strong problem-solving and customer-handling abilities
- Good command of English and Arabic
- Ability to multitask and work in a fast-paced environment
- Good computer skills; familiarity with CRM systems is a plus
- Flexibility to work in shifts, if required
Benefits
- * Competitive salary package
- Supportive and dynamic working environment
- Opportunity for professional growth and development
