Customer Operations Manager (EMEA)
Amsterdam | Customer Operations Manager | Customer Operations | Consumer goods | International brand
Do you enjoy bringing order to a fast-growing business, and leading a team while you do it? Then an international consumer brand in Amsterdam offers you a gross salary of €6,500 to €7,000 per month, plus a bonus, 25 days of annual leave and the chance to shape customer operations across the whole EMEA region.
The company is growing fast, and growth brings complexity: processes need to be built, fixed and scaled as you go. As Customer Operations Manager, you make sure B2B customers start doing business quickly, and you are the key link between Customer Service, Sales, Finance, Supply Chain and Logistics.
What you’ll do
- Customer onboarding: you lead the setup and activation of new B2B customers, so they can start doing business quickly and accurately.
- Building processes: you improve and automate how customer operations work, and remove barriers in order processing and deliveries.
- Operations: you oversee customer support in the local team and the overseas shared service center.
- Performance and disputes: you monitor KPIs such as OTIF, fill rate and service levels, and lead the resolution of customer disputes, deductions, chargebacks and invoice discrepancies together with Finance, Supply Chain, Logistics and Sales.
- People: you manage and develop your direct reports in the Customer Operations team.
Your profile
- 5+ years of experience in Customer Operations, Customer Service, Sales Operations, Supply Chain or Order Management.
- Experience in a start-up, scale-up or similar fast-growing environment, ideally setting up, expanding or leading a Customer Operations team.
- Strong stakeholder management and problem-solving skills, with the confidence to handle escalations.
- Experience with ERP and CRM systems (Oracle or Salesforce) and Power BI, and comfortable working with data and performance reporting.
- Fluent English; another European language is a plus.
What our client offers
- A gross salary of €6,500 to €7,000 per month.
- A bonus on top of your salary.
- 25 days of annual leave.
- A full-time role with direct people leadership.
- A central Amsterdam location.
About the employer
An international consumer brand with its European head office in the centre of Amsterdam, leading sales, marketing, logistics and finance across EMEA.
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