Manage on daily basis all orders cycle and handle end-to-end operational tasks (order tracking, shipping status and client’s deliveries).
• Generate and handle job orders and confirmations.
• Manage all online and offline customers communication.
• Conduct and manage client’s delivery communication/coordination.
• Responsible for scheduling deliveries with the last mile delivery team.
• Manage the on-ground team to make sure all timelines are met as per the SLAs.
• Continuously improve the CO process and attain a sustained level of performance standard.
• Manage client’s final payment collection.
• Initiate improvements to enhance quality standards, reduce waste and eliminate unnecessary work.
• Following up and replying to complaints received from the clients.
• Extracting and preparing reports as requested.
Qualifications
• Bachelor degree; advanced degree is a plus.
• 2-4 years of experience in e-commerce operations is a MUST.
• Proficiency in Excel and PowerPoint is a MUST.
• Experience in handling field team is highly desirable.
• Experience in handling live operations is preferred (wherein real-time decision-making capability & bias for action is a must).
• Experience in logistics and courier industry is highly preferred.
• Fluent in English language.
• Must be meticulous, a good team player and able to work under pressure to meet tight deadlines and perform in a fast-paced environment.
• Responsible and ability to work independently.
• Excellent problem-solving skills.
Location: Maadi, Cairo.
Working Hours: 11:00AM to 08:00PM, 5 working days a week.
Send your CV to [email protected] with “Senior Customer Operations” in the subject.
