We are seeking a highly experienced Customer Experience Manager to lead and enhance the customer experience function across a residential community portfolio in the UAE. The role will be responsible for establishing CX strategies, driving service excellence, improving customer satisfaction, and ensuring a seamless homeowner journey from handover through ongoing community living.
Requirements
- Proven experience in customer experience, customer care, or service excellence, preferably within real estate development, community management, or residential property operations.
- Demonstrated experience leading customer-facing teams, including concierge operations and outsourced service providers.
- Strong expertise in complaints management, service recovery, customer satisfaction measurement, and process improvement.
- Experience with CRM platforms, customer portals, CX reporting tools, and performance dashboards.
- Strong leadership, stakeholder management, analytical, and communication skills.
- Good understanding of customer service standards and applicable UAE data protection requirements.
