Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services to Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive and highly skilled labor markets, supporting international brands with multilingual and omnichannel customer care solutions. Its services are powered by advanced technology, robust operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on delivering high-quality, efficient, and consistent customer experiences.
Role Description The Customer Care Representative (B2–C1) role is a full-time, on-site position based in Qesm El Maadi. In this role, the representative handles incoming customer inquiries via phone, email, chat, or other channels, providing accurate information, resolving issues, and escalating complex cases as needed. The position involves maintaining detailed records of customer interactions, following established procedures, and meeting performance targets related to quality, response time, and customer satisfaction. The representative is expected to communicate clearly and professionally, apply active listening, and ensure a positive experience in every interaction. Collaboration with team members and supervisors to share feedback, support process improvements, and participate in training sessions is also part of the daily responsibilities.
Qualifications
