Company Description TP Career is a growing organization focused on connecting talented professionals with meaningful, long-term career opportunities. The company emphasizes high-quality service, professional development, and a supportive work environment. Team members are encouraged to develop their skills and contribute to improving customer experiences. TP Career values reliability, strong communication, and a commitment to service excellence.
Role Description The Customer Care Representative is a full-time, on-site role based in New Cairo. In this position, the representative responds to customer inquiries via phone, email, and other communication channels, ensuring timely and accurate information. Daily responsibilities include handling complaints, providing product or service information, documenting interactions in internal systems, and following up to ensure customer issues are resolved. The role also involves collaborating with internal teams to address complex requests, maintaining high standards of customer satisfaction, and adhering to company policies and procedures. The representative is expected to maintain a professional, empathetic, and solutions-focused approach in every interaction.
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