Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers services from competitive, highly skilled labor markets to ensure quality and efficiency. Raya CX offers integrated outsourcing solutions enabled by advanced technology, robust strategies, and a commitment to continuous improvement and innovation, creating growth and development opportunities for team members.
Role Description The Customer Advisor Representative (B2–C1) is a full-time, on-site role based in Qesm El Maadi. In this position, the representative manages inbound and outbound customer contacts, responds to inquiries, and provides accurate information about products and services. The role involves resolving issues, handling complaints with empathy and professionalism, and ensuring each interaction supports overall customer satisfaction goals. The representative documents customer interactions, follows established procedures, and collaborates with team members and supervisors to improve service quality. The role also requires adherence to performance metrics and participation in ongoing training to maintain a high standard of communication and support.
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