30+ days ago
Full TimeMid Level
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Compare your skills with the requirements for Customer Advisor (English C1) and see what you need to learn
About the company
FlairsTech
IT Services and IT Consulting
Company Description FlairsTech is a rapidly growing, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services spanning Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Experience, and Support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is rooted in its people-focused culture, offering opportunities to contribute to impactful international projects and develop professionally in a dynamic environment.
Role Description The Customer Advisor (English C1) is a full-time, on-site role based in Qesm El Maadi. In this position, the Customer Advisor handles inbound and outbound customer contacts, responding to inquiries, providing guidance, and resolving issues across various channels such as phone, email, and chat. Daily responsibilities include understanding customer needs, offering accurate information about products and services, and ensuring a positive experience that encourages loyalty and satisfaction. The role involves documenting interactions, following established procedures, escalating complex cases when necessary, and collaborating with internal teams to improve customer processes and outcomes. The Customer Advisor is expected to maintain high-quality standards, meet performance targets, and communicate in English at a C1 level.
Qualifications