27 days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for CSR||New Cairo|| B2+ English level||Launching and see what you need to learn
About the company
TP
IT Services and IT Consulting
Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on combining human expertise with intelligent technologies to deliver exceptional customer experiences across industries. TP offers dynamic, future-ready career paths for people who want to grow in customer service, digital support, and AI-enhanced operations. Team members join a multicultural environment that values adaptability, learning, and inclusive collaboration.
Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo, Cairo, Egypt. The CSR will handle customer inquiries through various communication channels, provide accurate information about products and services, and resolve issues efficiently while maintaining a positive customer experience. Responsibilities include logging interactions in the system, following established procedures, and escalating complex cases when needed. The CSR will use B2+ level English to communicate clearly and professionally, adhere to performance targets, and collaborate with team members and supervisors. The role also involves participating in training sessions related to new processes, tools, and AI-enabled systems as part of the launching phase of new operations.
Qualifications