Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and capabilities to remain at the forefront of customer experience and digital transformation. TP combines intelligent technology with human empathy to deliver modern, high-quality service solutions across industries. The organization focuses on innovation, adaptability, and future-ready operations. Team members join an environment designed for growth, learning, and long-term career development.
Role Description This is a full-time on-site Customer Service Representative (CSR) role based in New Cairo, Cairo, Egypt. The CSR will handle customer inquiries via phone, chat, or email, providing clear and accurate information while maintaining a professional, empathetic manner. Daily tasks include resolving customer issues, documenting interactions, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role requires using English at a B2+ level to communicate effectively, follow international standards, and support global customers. Team members are encouraged to develop their skills and performance, with opportunities for fast promotions based on merit and results.
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