Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience supporting clients and their customers worldwide. In the AI era, the company has evolved to deliver smarter, more modern, and highly empathetic customer experiences. TP combines advanced technology with human insight to create efficient, secure, and personalized service solutions. The organization focuses on continuous innovation, professional growth, and a future-proof approach to customer engagement. Team members join a culture that values adaptability, collaboration, and excellence in service.
Role Description This is a full-time, on-site Customer Service Representative (CSR) role based in New Cairo, Cairo, Egypt. The CSR will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information in line with company policies and procedures. Day-to-day tasks include managing calls, emails, or chats; documenting customer interactions; escalating complex cases when necessary; and ensuring that service quality and performance targets are consistently met. The role requires maintaining a professional, empathetic, and solution-oriented attitude while communicating in B2+ level English and following established workflows and compliance guidelines. The CSR will also collaborate with team members and supervisors to improve processes, share feedback, and support a positive, productive work environment.
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