5 days ago
Full TimeMid Level
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Skills Gap Analyzer
Compare your skills with the requirements for CSR C1 English Speakers (Rotational shifts) and see what you need to learn
About the company
Aura Communication
Telecommunications
Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication serves as a trusted one-stop HRO/BPO partner, providing comprehensive workforce solutions to both local and international clients. Applicants can expect to join a growing organization with regional reach and diverse client portfolios. The company focuses on delivering reliable, scalable services that support business performance and employee success.
Role Description This is a full-time on-site role for CSR C1 English Speakers located in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and issues. The CSR will provide product or service information, resolve problems, escalate complex cases when needed, and document all interactions in the appropriate systems. Daily tasks include maintaining high customer satisfaction, following established procedures and scripts, meeting performance targets, and collaborating with team members and supervisors. The role requires consistent use of advanced English communication skills in a rotational shift environment, including evenings, weekends, and holidays as needed.
Qualifications