We are seeking a CRM Manager to oversee customer relationship management strategies, improve customer engagement, and strengthen long-term customer loyalty. Responsibilities include managing CRM systems, analyzing customer data, developing targeted communication strategies, and identifying opportunities to enhance customer satisfaction and retention. The role involves collaborating with sales, marketing, and customer service teams to optimize customer journeys, monitor campaign performance, and ensure consistent customer experiences. The CRM Manager will also use data-driven insights to support business growth and improve operational efficiency.

Qualifications

Strong analytical, organizational, and problem-solving skills.
Good understanding of customer relationship management principles.
Ability to interpret customer data and identify engagement trends.
Excellent communication and interpersonal skills.
Familiarity with CRM platforms, customer databases, and reporting tools.
Ability to develop customer-focused strategies and evaluate performance.
Strong attention to detail and commitment to data accuracy.
Ability to coordinate projects and collaborate across departments.
Proactive mindset with a focus on customer satisfaction and continuous improvement.

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About the company

TAJ PHARMA

Pharmaceutical Manufacturing • 1,000+ employees

Taj Pharma is one of the leading generic pharmaceutical company in India. We hold top positions in different established markets and gradually building a strong presence in many emerging generics markets. We have eight manufacturing sites under flagship in India to support our ma…

CRM Manager

Role Description

Qualifications

Strong analytical, organizational, and problem-solving skills.
Good understanding of customer relationship management principles.
Ability to interpret customer data and identify engagement trends.
Excellent communication and interpersonal skills.
Familiarity with CRM platforms, customer databases, and reporting tools.
Ability to develop customer-focused strategies and evaluate performance.
Strong attention to detail and commitment to data accuracy.
Ability to coordinate projects and collaborate across departments.
Proactive mindset with a focus on customer satisfaction and continuous improvement.

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