Location: Cairo, Egypt.
Department: CRM.
Employment Type: Full-Time, on-site.
Working Days: 5 days a week
Indirect Benefits: Family Medical Insurance
About Andalusia
Andalusia Ventures is driving healthcare transformation through innovation, reshaping the healthcare industry from concept to operation. Our subsidiaries form a robust ecosystem focused on patient-centric care, cutting-edge healthcare facilities, and advanced technology solutions.
Job Summary
We are looking for a CRM Specialist to support CRM operations across international patient markets, ensuring timely lead follow-up, accurate CRM data, and a smooth Patient experience.
Key Responsibilities
- Follow up with leads and customers through calls, WhatsApp, email, and other communication channels.
- Ensure timely lead contact, follow-up, qualification, and status updates.
- Manage and update customer information accurately in the CRM system.
- Track lead progress from generation to qualification, conversion, or reactivation.
- Follow CRM processes and required response-time SLAs.
- Coordinate with Marketing, Commercial, and Operations teams regarding lead status and customer requirements.
- Prepare basic CRM reports and monitor lead performance.
- Identify inactive or pending leads and support reactivation activities.
- Ensure professional communication and a positive customer experience.
Requirements
- Bachelor’s degree in business administration, Marketing, Healthcare Management, or a related field.
- 2–6 years of experience in CRM, customer service, sales support, lead management, or a related role.
- Fluent in English – mandatory.
- Fluent in French – preferred.
- French language education/background is preferred or required, with strong written and verbal communication skills.
- Healthcare industry experience is preferred.
- Experience with CRM systems or customer management tools is an advantage.
- Good communication, follow-up, organization, and attention to detail.
- Interest in healthcare, medical tourism, and international patient management is a plus.
Apply by sending your CV via Email: [email protected]
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