CRM Specialist
Andalusia Group | Healthcare Sector
About the RoleAndalusia Group is looking for a CRM Specialist to join its team and manage day-to-day CRM activities, ensuring effective lead management, timely customer follow-up, accurate data recording, and improved lead conversion.
The role will focus on handling Marketing-generated and existing leads, maintaining customer relationships, monitoring lead progress, and coordinating with Marketing, Commercial, and Operations teams to deliver a smooth customer journey and enhance the overall customer experience.
Key Responsibilities
Job Requirements Bachelor's degree in Business Administration, CRM Management, or a related field. * 1–2 years of experience in CRM management or a related role.* * Experience in the healthcare sector is preferred. * Good knowledge of CRM systems, lead management, and customer follow-up processes. * Basic understanding of lead qualification, sales funnels, and customer journey management. * Good command of Microsoft Office, particularly Excel and reporting tools. * Strong communication, interpersonal, and organizational skills. * Good analytical and problem-solving abilities, with strong attention to detail. * Ability to manage multiple leads, prioritize tasks, and meet deadlines. * A proactive mindset with a focus on customer experience, teamwork, and results.
What We're Looking ForA detail-oriented and customer-focused professional who can manage leads efficiently, maintain accurate CRM records, and collaborate effectively with cross-functional teams to improve customer engagement and conversion.
Apply now to join Andalusia Group and contribute to an improved customer experience across its healthcare services.
