Company Description Raya Customer Experience (Raya CX) delivers next-generation BPO and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable service. Its solutions are supported by advanced technology, robust strategies, and a culture of continuous improvement and innovation. Raya CX focuses on developing talent and delivering high-quality customer interactions that support long-term client relationships.
Role Description The Customer Service B1 role at Raya CX is a full-time, on-site position based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about products and services. Team members are expected to follow established procedures, document customer requests and feedback, and escalate complex cases when necessary. The role also includes coordinating with other internal teams to ensure efficient problem resolution, meeting performance targets, and maintaining service quality standards. The Customer Service B1 professional contributes to a positive customer experience by demonstrating empathy, professionalism, and clear communication in every interaction.
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