We are seeking a Contact Center Solutions Engineer to own platform administration, develop flows, manage Linux/SIP/database environments, build API integrations, and support L2/L3 operations.
Key Responsibilities
- Administer, configure, and provide L2/L3 support for Bright Pattern & Genesys engage Contact Center.
- Build and maintain call flows using Bright Pattern Scenario Builder.
- Manage RHEL Linux servers, permissions, services, networking, and platform health.
- Support voice/SIP infrastructure, including SIP trunks, VoIP routing, and Cisco CUBE.
- Administer and query MariaDB and MongoDB databases.
- Create and maintain BI dashboards using Apache Superset.
- Develop and troubleshoot REST API integrations, webhooks, JSON payloads, and authentication methods.
- Monitor performance, backups, data integrity, and system availability.
- Troubleshoot complex issues across voice, application, database, and API layers.
