JOB SCOPE:
The Commercial and Executive Support Specialist provides commercial, reporting and administrative support to the Area General Manager for Jordan and Egypt. The role coordinates customer proposals, commercial agreements, QR code administration, management reporting and cross-functional follow-ups, helping ensure efficient execution of business priorities across both markets.
JOB RESPONSIBILITIES:
1. Commercial and Sales Support
• Prepare commercial proposals, quotations and customer presentations for lounge, Fast Track, Meet & Assist and related services.
• Coordinate follow-ups with airlines, banks, travel partners and other corporate customers on proposals and ongoing opportunities.
• Maintain updated customer records, commercial trackers and sales pipeline information.
• Coordinate corporate QR code requests, allocations and usage/balance tracking with relevant teams.
2. Contract Administration
• Support preparation of new customer agreements, renewals and amendments using approved terms and templates.
• Coordinate draft reviews with customers and internal stakeholders; track approvals, signatures and contract expiry dates.
• Maintain accurate electronic contract files and ensure approved commercial terms are communicated to relevant teams.
3. Reporting and Presentations
• Prepare weekly and monthly commercial and operational reports covering Egypt and Jordan.
• Consolidate and analyze lounge, Fast Track, mobile app and other service performance data.
• Develop Excel trackers, charts, management summaries and professional PowerPoint presentations.
• Validate data consistency and highlight key updates, outstanding actions and performance trends.
4. Executive and Administrative Support
• Coordinate the Area General Manager’s meetings, calendar, business travel and related arrangements.
• Draft professional correspondence, prepare meeting agendas and minutes, and follow up on action items.
• Prioritize pending matters and maintain effective communication with internal and external stakeholders.
5. Project and Cross-functional Coordination
• Support coordination of current and upcoming projects, products and services across Egypt and Jordan.
• Track key milestones, deliverables and pending actions with operations, finance, legal, IT and other teams.
- Escalate potential delays or unresolved matters to the Area General Manager in a timely manner.
Qualifications:
• Bachelor's degree from a recognized university.
• Excellent written and spoken English, including professional business correspondence.
• Strong Microsoft Excel and PowerPoint skills; proficiency in Word and Outlook.
• Ability to prepare accurate reports, structured trackers and professional presentations.
• Strong organizational, communication, time-management and follow-up skills.
• Detail-oriented, proactive, discreet and able to manage multiple priorities independently.
