Title: Collaboration Operations Specialist
Requisition ID: 5664
*OVERVIEWBusiness Unit:* President’s Complex Department: Information Management and Disruptive Technology Division/Section:Technology Operations Country: Saudi Arabia Location: IsDB, HQ Jeddah Job Grade: E2 Contract Type: Fixed Term Closing Date:** 11-Nov-2026
*JOB PURPOSE*To implement IsDB collaboration solutions and platforms on-premise and on the cloud according to the relevant IT policies, processes standards, and guidelines and operate them in line with the agreed SLAs and KPIs through the end-to-end operations lifecycle including designing, deploying, administering, operating, monitoring, and supporting to meet the requirements of internal and external business stakeholders, ensuring availability, performance, security that enables internal and external business stakeholders to securely communicate and work together to achieve common objectives.
Collaboration solutions and platforms include corporate email messaging, calendar, instant messaging, social networking, audio and video conferencing, telephony, content sharing, document management, task management, file storage, and presence awareness along with complementary security features and capabilities.
*KEY ACCOUNTABILITIES*
*KEY ACCOUNTABILITIES** Analyze collaboration platforms performance and develop solutions with action plans to enhance and tune performance to meet SLAs and KPIs. * Coordinate with relevant teams to plan, design, implement and test the operational resiliency and disaster recovery configuration for collaboration solutions to ensure that IsDB maintains the ability to maintain business operations in the event of a crisis or major incident. * Develop backup and recovery strategies aligned with IT policy and ensure compliance for operations and testing of backups for collaboration solutions in order to protect IsDB data and provide assurance of recoverability from major incidents. * Supervise the monitoring and troubleshooting of incidents related to the IsDB collaboration platforms to meet incident resolution targets within agreed upon SLAs. * Coordinate with relevant teams to ensure that information security policies, processes, standards and guidelines are implemented and maintained for collaboration platforms to ensure and appropriate risk mitigation controls are in place are in accordance to IsDB requirements. * Support the end-to-end procurement of collaboration platforms and services to ensure the best value for IsDB. * Update and maintain the recommended procedures, work methods and standards for collaboration solution operations such as back-up, security, monitoring, patching, release and deployment, and change for collaboration solutions to minimize risk of service disruption and achieve availability, performance and security targets for collaboration solutions. * Develop and deliver communication and awareness campaigns through using different channels and methods to disseminate knowledge and encourage adoption for the efficient and effective usage of collaboration solutions that enable internal and external stakeholders to work together in achieving common objectives. * Support or lead communication with senior management, business stakeholders and department management through presentations and reports on plans, performance, SLAs, KPIs and incidents related to collaboration platforms operations and adoption.
*ACADEMIC AND PROFESSIONAL QUALIFICATIONS** Master’s degree in computer science, engineering, information technology or similar field. * Minimum 5 years of experience in managing collaboration solutions and platforms based on Microsoft 365. * Languages: English: Mandatory | Arabic: Preferred | French: Preferred
*SKILLS & NECESSARY KNOWLEDGE** Strong knowledge and experience in end-to-end collaboration platform and solution implementation and operations * Strong knowledge and experience in IT service management including incident, problem, change, configuration, and availability management * Strong knowledge and experience in designing and implementing security roles and profiles for collaboration solutions * Strong experience in implementing security controls according to industry standards for collaboration platforms and solutions * Knowledge and experience in implementing operational resiliency for collaboration platforms and solutions * Experience in managing and coordinating with third-party solution and service providers
*ABOUT APPLICATION PROCESS*If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged.
The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants’ bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.
