Job Summary
The ideal candidate is a customer-oriented, detail-focused professional who will serve as the first point of contact for showroom visitors, ensuring a welcoming and professional customer experience. The role involves managing customer interactions, handling inquiries, coordinating showroom administrative and facility requirements, and acting as the main coordination point with the EV charging service provider to ensure the smooth operation of EV charging facilities.
Responsibilities
- Client Relationship Management: Welcome showroom visitors, understand their needs, provide relevant information, and ensure a professional and positive customer experience throughout their visit.
- Handling Customer Enquiries: Respond to customer inquiries through telephone, email, and other communication channels, ensuring timely and accurate responses while escalating complex matters to the relevant departments.
- Customer Data Management: Collect, update, and maintain accurate customer information and records within the relevant systems to support customer relationship management and reporting.
- Business Meetings & Events Coordination: Schedule appointments, coordinate meetings and showroom events, and manage related arrangements to ensure smooth execution.
- Facility Administration: Coordinate daily showroom facility requirements, including maintenance, housekeeping, utilities, security, and other operational services. Follow up with service providers and internal departments to ensure the showroom is maintained to the required standards.
- EV Charging Coordination: Act as the main coordination point with the EV charging company, following up on charger installation, maintenance, operational issues, and service requests. Monitor charging station availability and functionality and ensure timely resolution of reported issues.
- Administrative Support: Prepare and maintain reports, databases, correspondence, and other administrative documents. Handle incoming and outgoing mail and provide general clerical support as required.
- Cross-Functional Coordination: Liaise with internal departments and external stakeholders to communicate customer requests, follow up on pending matters, and ensure efficient service delivery.
- Customer Experience Improvement: Identify recurring customer concerns and service gaps, communicate feedback to relevant stakeholders, and contribute to improving the overall showroom experience.
Qualifications & Requirements
- Bachelor's Degree.
- Fluent in English (written and spoken).
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management skills.
- Good command of Microsoft Office applications.
- Strong organizational, coordination, and multitasking abilities.
- Excellent follow-up skills and attention to detail.
- Ability to maintain a positive and professional attitude.
- Ability to coordinate effectively with internal teams and external service providers.
