Job Summary
Tech Mahindra is seeking a highly motivated German-speaking Client Contract Manager (CCM) with C1-level German proficiency to manage client contracts, governance, service delivery processes, and commercial operations for international customers.
The successful candidate will be responsible for overseeing the complete client lifecycle, ensuring contractual compliance, driving operational excellence, managing stakeholder relationships, and supporting business growth initiatives. The role requires strong client-facing capabilities, commercial awareness, process management expertise, and the ability to collaborate across global teams.
Key Responsibilities
Contract & Client Management
- Act as the primary point of contact for assigned German-speaking clients.
- Manage the complete contract lifecycle and ensure contractual obligations are met.
- Build and maintain strong relationships with client stakeholders, including senior management.
- Lead client governance meetings, service reviews, and performance discussions.
- Manage risks, escalations, and service improvement initiatives.
Service Delivery & Process Management
- Design and implement client-specific operational processes.
- Ensure end-to-end consistency across request management, quotation, ordering, provisioning, billing, and service delivery activities.
- Drive process optimization and continuous improvement initiatives.
- Maintain documentation, operational guidelines, and governance frameworks.
- Monitor service quality, KPIs, and SLA compliance.
Commercial & Financial Management
- Support contract renewals, amendments, and service expansions.
- Lead low-to-medium complexity organic growth opportunities.
- Contribute to profitability management and commercial planning.
- Support forecasting, cost management, and budgeting activities.
Stakeholder Management
- Coordinate with internal teams including Delivery, Operations, Finance, Procurement, and Sales.
- Manage cross-functional teams in a matrix environment.
- Collaborate with third-party vendors and external partners when required.
- Ensure effective communication between customers and internal stakeholders.
Reporting & Governance
- Prepare management reports, service reviews, and executive summaries.
- Track operational performance and contractual commitments.
- Ensure proper governance, documentation, and compliance standards are maintained.
Required Qualifications
Education
- Bachelor's degree in business administration, Information Technology, Telecommunications, or a related field.
- Equivalent industry experience may be considered.
Experience
- Minimum 3-5 years of client-facing experience in IT, Telecom, BPO, Managed Services, or related industries.
- Experience managing contracts, customer relationships, or service delivery operations.
- Experience working within international and multicultural environments.
- Experience in process improvement and operational optimization is preferred.
Language Requirements
Mandatory
- German Language Proficiency: C1 Level (Written & Spoken)
- English Language Proficiency: B2+ / C1 Level
Preferred
- Previous experience supporting customers in Germany, Austria, or Switzerland (DACH region).
