CIB Transformation Manager
Job Purpose
Lead the transformation of the Corporate and Institutional Banking (CIB) franchise by prioritizing and delivering change in client journeys, lead generation, performance measurement, and cross-border products, in a manner that ensures alignment with the Bank’s strategic objectives. Coordinate with CIB Solutions, relationship teams, Operations, Risk, Finance, Human Resources, and the AI and Data teams to turn the non-borrowing franchise into a measured, data-led growth engine, while demonstrating the revenue and cost impact of every initiative to the Bank.
Key Responsibilities
- Own the CIB change portfolio and sequence initiatives according to their impact on revenue, balances, and fee income, in alignment with the Bank’s strategic objectives.
- Redesign corporate onboarding, KYC refresh, limits, and trade or cash-management servicing journeys from the client’s perspective, with a strong focus on improving the corporate customer experience.
- Embed lead generation, pipeline management, and client insight into relationship managers’ daily routines, in coordination with the AI Unit and Data teams, to lift CIB lead conversion.
- Carry the CIB KPI cascade into practice by working with Human Resources to develop fair, role-appropriate scorecards that are adopted across CIB teams.
- Develop business cases for cross-border corridor products in coordination with CIB Solutions, the foreign branches, and Finance, covering revenue, fees, balances, and required resources.
- Take initiatives through the G0 to G4 governance gates with the AI Unit, ensuring each has a defined baseline and a named owner.
- Track realized revenue and cost benefits with Finance, and validate results against the approved baselines.
- Lead change management and adoption initiatives across CIB teams and, where relevant, with corporate and financial-institution clients, ensuring that changes are reflected in day-to-day practices.
- Prepare and present reports to senior management on progress, challenges, and achievements of CIB transformation initiatives.
- Define key objectives and performance indicators (KPIs) for each initiative to measure results, effectiveness, and overall impact.
- Work closely with data providers and technology vendors, as required, to support delivery of CIB initiatives.
Qualifications & Competencies
- Bachelor’s degree in Business, Finance, Economics, or a related field; a master’s degree is preferred.
- Minimum 10 to 12 years of experience in corporate or institutional banking, including at least 5 years in transformation, product, or transaction banking change.
- Working knowledge of trade finance, cash management, or FI and correspondent banking.
- Professional certification in Project Management (PMP), Agile, or Lean is preferred.
- Proven experience redesigning corporate onboarding, KYC, or servicing journeys.
- Strong commercial skills, including the ability to size revenue, fees, and balances.
- Strong skills in client journey design, KPI and scorecard design, and use of data and dashboards.
- Strong strategic thinking and structured problem-solving skills, with sound analytical and commercial judgment.
- Excellent stakeholder management and influencing skills at department-head level, with proven change leadership.
- Excellent written and spoken communication in Arabic and English.
- Regional exposure to Iraq, KSA, or Levant corridors is an advantage.
