Al Giza Mohandessin (on-site position)
Working Hours:
Sunday to Thursday: 12:30 PM – 9:00 PM | 1:30pm - 10:00pm
Rotational 2 days off
Apply Now!
reach out via WhatsApp: 01006919331
Qualifications
- Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead and support a diverse team effectively.
- Candidates should possess solid Communication skills to manage customer interactions, coach team members, and coordinate with management.
- Candidates should possess Analytical Skills and a focus on Customer Satisfaction to assess performance, interpret call center metrics, and drive service quality improvements.
- Experience in call center supervision or team leadership, preferably in a training or education-related environment.
- Ability to manage performance targets, handle escalations, and maintain a positive team culture in a fast-paced setting.
- Proficiency with call center systems, reporting tools, and basic office software.
- Relevant diploma or bachelor’s degree in business, management, or a related field is beneficial.
- Fluency in Arabic and good command of English is an advantage.
