A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to clients.

Job Summary

We are looking for Call Center Agents – English Account to join the Customer Service team. The role will be responsible for handling customer calls in English, addressing inquiries, providing accurate information, resolving complaints, and ensuring a high-quality customer experience while achieving assigned KPIs.

Key Responsibilities

Handle customer calls and inquiries in English professionally.
Provide accurate information about company products and services.
Address and resolve customer complaints and requests.
Follow company policies and procedures when handling customer interactions.
Maintain required call quality and customer satisfaction standards.
Document customer interactions accurately on the system.
Collect and communicate customer feedback.
Achieve assigned customer service and performance KPIs.

Job Requirements & Qualifications

0-2 years of experience in Call Center or Customer Service.
Previous experience in an English account is preferred.
Fluent English is a must.
Excellent verbal and written communication skills.
Strong customer service and problem-solving skills.
Customer-oriented with a professional attitude.
Ability to work under pressure and meet targets.
Willingness to receive feedback and continuously improve.

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About the company

Magnet

Business Consulting and Services

Company Profile

A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to clients.

Job Summary

Key Responsibilities

Handle customer calls and inquiries in English professionally.
Provide accurate information about company products and services.
Address and resolve customer complaints and requests.
Follow company policies and procedures when handling customer interactions.
Maintain required call quality and customer satisfaction standards.
Document customer interactions accurately on the system.
Collect and communicate customer feedback.
Achieve assigned customer service and performance KPIs.

Job Requirements & Qualifications

0-2 years of experience in Call Center or Customer Service.
Previous experience in an English account is preferred.
Fluent English is a must.
Excellent verbal and written communication skills.
Strong customer service and problem-solving skills.
Customer-oriented with a professional attitude.
Ability to work under pressure and meet targets.
Willingness to receive feedback and continuously improve.

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