About the Role:
We are seeking ambitious, dynamic, and customer-focused Call Center Agents to join a leading international banking group in New Cairo.
In this role, you will serve as the primary brand ambassador and voice of the bank, handling customer inquiries and delivering exceptional Arabic-language banking support. While day-to-day interactions are conducted in Arabic, you will utilize professional communication standards to maintain high levels of customer satisfaction and resolution quality.
Key Responsibilities:
- Handle inbound customer inquiries regarding banking products, accounts, and financial services in professional Arabic.
- Deliver accurate, reliable information while adhering to strict banking security and compliance standards.
- Troubleshoot and resolve customer concerns efficiently, maintaining high First Contact Resolution (FCR) rates.
- Achieve targeted KPIs, customer satisfaction scores (CSAT), and performance metrics.
- Maintain clear and accurate documentation of all customer interactions in the CRM system.
Requirements:
- Education: Bachelor’s degree from an accredited university (Business Administration, Commerce, Accounting, Finance, Economics, or related fields). Note: Higher institutes and diplomas are not eligible.
- Experience: Fresh graduates are highly encouraged to apply; up to 1 year of customer service or call center experience is welcome.
Language Proficiency:
- Native Arabic communication skills.
- Good professional English command (B1–B2 level) for evaluation and system navigation.
- Military Status: Completed or exempted.
- Work Flexibility: Fully available for rotational 8-hour shifts (overnight rotations) and rotational days off.
What We Offer:
- Competitive base salary + performance-based KPI bonuses.
- Comprehensive medical and social insurance coverage.
- Hands-on career experience within a premier multinational banking institution.
- Structured training programs and clear paths for internal career advancement.
- Modern, collaborative work environment located in New Cairo (Fifth Settlement).
