Company Description TP, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of experience. In response to the AI era, TP has modernized its approach and solutions to stay ahead in a rapidly changing digital landscape. The company focuses on combining intelligent technologies with human empathy to deliver exceptional customer experiences. TP offers diverse career opportunities, ongoing skills development, and a future-ready work environment for people who want to grow in customer service and digital operations.
Role Description This is a full-time, on-site Customer Service role for an Airline account, based in Qesm 1st New Cairo. The role involves supporting airline customers via phone, chat, or email, responding to inquiries about bookings, changes, cancellations, baggage, and travel regulations. Daily tasks include handling customer complaints professionally, providing accurate information about airline services, and guiding customers through reservation and payment processes. The position also requires upselling or cross-selling relevant services when appropriate, documenting interactions in the system, and following company and airline procedures. The role is designed for C1-level English graduates who can work morning shifts and deliver high-quality service consistently.
Qualifications
* Strong Communication skills, including C1-level proficiency in English and clear, professional interaction with customers.
* Customer Service skills focused on empathy, problem-solving, and handling inquiries and complaints effectively.
* Knowledge or interest in Airlines and Aviation, including basic understanding of flight bookings, policies, and travel-related processes.
* Sales skills with the ability to identify customer needs, recommend suitable services, and support upselling or cross-selling opportunities.
* Bachelor’s degree or equivalent education, preferably in languages, business, or a related field.
* Ability to work on-site in Qesm 1st New Cairo during morning shifts and collaborate in a fast-paced team environment.
* Comfort with using computer systems, CRM tools, and digital communication platforms.
* Strong attention to detail, reliability, and commitment to delivering a positive customer experience.
