We’re Hiring: Call Center Agent – Client Relations
Mohammad ALJASEM Legal Group
We are looking for an experienced Call Center Agent who can listen with empathy, reassure clients facing legal concerns, and provide attentive follow-up from their first enquiry through to their consultation at our office.
Key Responsibilities
• Handle incoming client calls and messages professionally and courteously.
• Listen carefully to clients’ concerns and accurately record their contact details and a summary of their enquiry.
• Coordinate with legal consultants, follow up on client questions, and communicate responses as directed.
• Schedule and confirm consultations, send reminders, and follow up to ensure clients attend their appointments.
• Support anxious or upset clients with patience, empathy, and effective de-escalation skills.
• Maintain organised records and consistent follow-up so no enquiry is overlooked.
Requirements
• Fluency in Kuwaiti Arabic is essential.
• Previous experience in a call centre or customer service role, preferably within a law firm or legal services environment.
• Excellent communication and listening skills, with the ability to build trust and handle sensitive conversations.
• Strong coordination, scheduling, and follow-up skills.
• Accuracy in recording information and a firm commitment to client confidentiality.
How to Apply
Send your CV to [email protected], quoting “Call Center Agent” in the subject line.
