Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With 45,000 employees in 10 countries, iQor combines three decades of operational expertise with AI-powered innovation to optimize the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. iQor’s advanced analytics and people-first culture help transform customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers career opportunities for individuals who want to help brands grow smarter.
Role Description The C1 Travel Advisor is a full-time, on-site role based in Cairo. The person in this role will assist customers with travel inquiries, including booking flights, hotels, and other travel arrangements, while ensuring a smooth and efficient experience. Day-to-day responsibilities include responding to customer requests via phone, email, or chat, providing accurate information on travel options, and handling changes, cancellations, and special requests. The C1 Travel Advisor will work to maintain high levels of customer satisfaction by resolving issues promptly, following company procedures, and documenting interactions in relevant systems. The role also involves collaborating with team members, meeting performance targets, and staying informed about travel policies, partner offerings, and service updates.
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