Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. The company supports organizations across Egypt and the broader MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication serves as a trusted one-stop HRO/BPO partner, providing comprehensive workforce solutions to local and international clients. Candidates joining Aura can expect to work in a dynamic, multicultural environment that focuses on quality service, operational efficiency, and long-term client partnerships.
Role Description The C1 English Speakers CSR role is a full-time, on-site position based in Qesm El Maadi. The Customer Service Representative will handle inbound and outbound customer interactions in English, including responding to inquiries, resolving issues, and providing clear, accurate information about products and services. Daily responsibilities include managing calls and messages, documenting customer interactions in internal systems, and following company procedures and guidelines. The role also involves collaborating with team members and supervisors, meeting performance targets, and maintaining professional communication during rotational overnight shifts.
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