Job Description
- * Coordinate and manage day-to-day business operations to ensure efficient, effective, and high-quality service delivery.
- Monitor operational performance, KPIs, SLAs, and service trends, and recommend actions to address gaps and improve results.
- Prepare management reports, dashboards, operational analyses, and presentations to support decision-making and performance reviews.
- Identify and implement process improvements to enhance efficiency, productivity, service quality, and customer experience.
- Act as a key operational point of contact for internal and external stakeholders, coordinating the resolution of business and service-related issues.
- Coordinate project resources, priorities, milestones, dependencies, and action plans to support timely and successful delivery.
- Lead or support operational projects and improvement initiatives, ensuring progress is tracked and risks or barriers are escalated appropriately.
- Ensure operational activities comply with organizational policies, governance frameworks, internal controls, and applicable regulatory requirements.
- Support operational risk management, business continuity planning, and corrective actions to maintain service stability and readiness.
- Contribute to business planning, operational governance, and organizational initiatives that support sustainable operational excellence.
Job RequirementsB. Minimum ExperienceC. Qualifications & Skills
- * Minimum Qualifications
- Bachelor’s degree in Business Administration, Industrial Engineering, Management, Management Information Systems, or a related field.
- 2–4 years of experience in a similar field.
- Professional certifications such as PMP, Lean Six Sigma, or equivalent are preferred.
- Proven experience in business operations, operational excellence, project coordination, or business performance management.
- Strong analytical, problem-solving, and decision-making skills.
- Strong communication, stakeholder management, and presentation skills.
- Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Experience working with performance dashboards, KPIs, SLAs, and business reporting tools is preferred .
