Job Description
- * Support day-to-day business operations to ensure efficient and consistent service delivery across the business unit.
- Collect, validate, and analyze operational data, KPIs, and SLAs to support performance monitoring.
- Prepare operational reports, dashboards, presentations, and summaries to support management decision-making.
- Identify process gaps, operational issues, and improvement opportunities, and support the implementation of corrective actions.
- Coordinate with internal teams and stakeholders to follow up on operational requests, issues, actions, and service requirements.
- Track project activities, milestones, dependencies, and action items, and escalate delays or risks when required.
- Support customer and stakeholder coordination by documenting business needs, feedback, issues, and required follow-up actions.
- Maintain accurate operational records, trackers, documentation, and reports in line with organizational standards.
- Support compliance with organizational policies, governance requirements, internal controls, and operational procedures.
- Conduct research and provide input into business planning, operational initiatives, and continuous improvement activities.
Job Requirements JOB REQUIREMENTS A. Minimum Qualifications
- * Bachelor’s degree in Business Administration, Industrial Engineering, Management, Management Information Systems, or a related field.
B. Minimum Experience
- * 0–2 years of relevant experience.
C. Qualifications & Skills
- * Experience or exposure in business operations, operational reporting, project coordination, or business performance is preferred.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Good communication, coordination, and stakeholder management skills.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Ability to prepare reports, track KPIs, and organize operational data.
- Professional certifications or training in Business Analysis, Lean, or Project Management are an advantage.
