Company Description
Virtual EGY Support (VES) is a call center and BPO service provider based in Cairo, Egypt, offering businesses reliable, scalable, and cost-effective outsourcing solutions. We help companies manage customer communications, lead follow-up, appointment setting, and other customer-facing operations through dedicated teams and structured processes. Our goal is to build long-term partnerships with international clients by delivering consistent service quality and operational efficiency.
Role DescriptionThe Business Development Manager – Call Center / BPO is a full-time, on-site role based in Cairo, Egypt. The primary responsibility is to acquire new clients and generate revenue by securing business contracts for our call center and outsourcing services, particularly in international markets.
Day-to-day responsibilities include identifying potential clients, researching target industries, reaching decision-makers, generating qualified leads, presenting our services, preparing proposals, negotiating commercial terms, and closing deals. The role requires someone who understands the call center and BPO industry and can independently develop a sales pipeline, establish strategic partnerships, and convert business opportunities into long-term client relationships.
The Business Development Manager will work closely with management and operations to understand service capabilities, develop competitive proposals, and ensure that new contracts align with the company's operational capacity and growth objectives. Success in this role will be measured by qualified opportunities generated, new clients acquired, contracts closed, and revenue generated.
Qualifications Proven experience in Business Development within the Call Center, BPO, or Outsourcing industry*, with a strong understanding of how to acquire clients for outsourced services.
* Demonstrated ability to generate leads, reach decision-makers, negotiate contracts, and close B2B deals.
* Experience targeting international clients, particularly in the US, UK, Canada, or other English-speaking markets.
* Strong knowledge of client acquisition strategies, prospecting, market research, and sales pipeline management.
* Ability to identify potential clients across industries that require customer support, lead generation, appointment setting, or other outsourced services.
* Existing relationships with potential clients or a relevant professional network will be a significant advantage.
* Excellent communication, presentation, negotiation, and relationship-building skills.
* Ability to develop and execute business development strategies independently and work toward measurable revenue targets.
* Familiarity with CRM systems, LinkedIn Sales Navigator, email outreach, and other B2B prospecting tools.
* Fluency in English is essential; Arabic is an advantage.
* A bachelor's degree in Business Administration, Marketing, or a related field is preferred, but relevant industry experience and a proven track record are more important.
Ideal Candidate: We are looking for a results-driven professional who has hands-on experience bringing clients to a call center or BPO company—not someone limited to general sales or lead generation. The ideal candidate knows where to find potential clients, how to approach decision-makers, and how to turn opportunities into signed contracts.
