Company Description TP Career is a talent and career development organization focused on connecting graduates with sustainable, growth-oriented employment opportunities. The company partners with leading businesses to design roles that offer clear learning paths, skills development, and performance-based advancement. TP Career emphasizes fair hiring practices, professional training, and ongoing support to help individuals succeed in entry-level and early-career positions. The organization is committed to creating inclusive work environments where employees can build long-term careers in customer-focused and service-oriented fields.
Role Description This is a full-time, on-site role based in New Cairo for a Bookings and Reservations Account. The role involves handling customer inquiries about bookings, reservations, and related services, primarily in B2-C1 level English, through phone, email, and chat. Day-to-day tasks include providing accurate information, creating and modifying reservations, processing changes and cancellations, and offering suitable options that meet customer needs and company policies. The role also includes documenting interactions in the system, following performance and quality standards, coordinating with internal teams when needed, and supporting basic sales activities by recommending relevant services. The position is designed for graduates and offers structured training, ongoing supervision, and opportunities to develop in customer service and reservations management.
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